Customer Service Representative

Roles

• Filling of documents i.e LPO  contract, invoices, delivery, Receipt, bank , kra returns 
• Answering calls, social media messages  and management of customer service email to ensure customer are directed to right channels
• Managing petty cash and ensuring office stationary are bought on time
• Resolve customer concerns and answer customer question to your best ability
• Maintain positive attitude and camly response to customers complaints
• Open new customer accounts using company ERP
• Prepare product and customer reports by gathering data collected during customer interaction
• Plan and schedule meeting
• Protect organization’s values by keeping information confidential.

Skills

• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Familiar with software used to connect with customer to gather their information
• Knowledge and experience with IT product and services
• Confident with phone inquiries
• Attention to details and excellent quality
• Knowledge with book keeping will be a plus  

Qualification

• 3 years’ experience in customer service or office admin
•  Degree in Bcom or mass communication or any related field