UNIFIED COMMUNICATION SOLUTION

Achieving your goals is critical to business success, and communication is a key element of this.

INNOVATE THROUGH COMMUNICATION

FULLY-CONNECTED INTERNAL & EXTERNAL COMMUNICATIONS

Pechant Telec is a partner for all your communication requirements. Most workforces deal with a vast array of technology, devices, and applications but this can result in fragmented communication, poor productivity, and below-standard customer service. With remote and mobile working becoming the norm for many employees across all industries in the post-Covid era, integrating enterprise software via Unified Communications (UC) is essential.Pchant Telec IT Solutions have provided more than 30 scaling SMEs in Nairobi and worldwide with top-tier Unified Communication solution services. communications.

With an in-depth understanding of integrated systems and years of experience managing business communication systems,

DISCUSS UNIFIED COMMUNICATION SOLUTION

To speak to one of our experts about integrating your communications with wider systems

SHARING INFORMATION

SOME OF THE UNIFIED COMMUNICATION SOLUTION

Compliance Recording -Secure, resilient and compliant call recording and call analytics, supporting Zoom, Teams and many leading UCaaS platforms.

CRM Integration -Integrate your CRM and enjoy an enhanced customer experience with information at your finger tips. Common uses cases include; Click to Dial, CRM Pop and CRM record creation.

Contact Centre-This platform provides omni-channel routing, advanced IVR routing and agent interface to control the customer experience.

PICK WHAT WORKS FOR YOU

CREATING YOUR UNIFID COMMUNICATION SOLUTION MIX

Discover solutions that can factor into your unified communications setup:

VoIP - 3CX

VoIP phone systems work via the internet rather than with traditional copper wiring. Everyone needs to move in this direction eventually as the old technology is becoming outdated and BT is even shutting down their phone line by 2025.

Hosted VoIP

Hosted VoIP phone systems provide all the benefits of an in-house VoIP system without the infrastructure to worry about. This will all be stored in our dedicated cloud environment to increase security and improve flexibility.

Microsoft Teams

Microsoft Teams has revolutionised the way we communicate within business in the last decade and flourished during the period of the pandemic where it saved our communications when forced to work from home.

Microsoft Teams Calling

If your organisation uses or is planning to use Microsoft Teams to cover processes such as internal communications, you may be interested to know that Teams can actually replace your entire phone system (both PTSN and ISDN).

BENEFITS OF UNIFIED COMMUNICATIONS

Productivity

Colleagues can work together from wherever they are on shared files. Team chats also make group collaboration easier with the addition of features such as screen sharing.

Costs

Costs can be reduced by physical features such as video conferencing saving money on traveling costs. As well as this, having all processes covered in one place is likely to be cheaper than having different providers for each as it removes any overlap in service.

Performance

Performance can be drastically improved by keeping remote staff engaged through consistent and effortless communication. This also means that teams can take and receive external calls from anywhere – moving away from traditional office phones.

User Experience

UX is an integral part of employee satisfaction and can be the difference between a happy and engaged workforce, and a demotivated one.

FIND OUT MORE ABOUT UNIFYING YOUR COMMUNICATIONS

GET IN TOUCH

Speak to one of our experts