UNIFIED COMMUNICATION SOLUTION
Achieving your goals is critical to business success, and communication is a key element of this.
INNOVATE THROUGH COMMUNICATION
FULLY-CONNECTED INTERNAL & EXTERNAL COMMUNICATIONS
Pechant Telec is a partner for all your communication requirements. Most workforces deal with a vast array of technology, devices, and applications but this can result in fragmented communication, poor productivity, and below-standard customer service. With remote and mobile working becoming the norm for many employees across all industries in the post-Covid era, integrating enterprise software via Unified Communications (UC) is essential.Pchant Telec IT Solutions have provided more than 30 scaling SMEs in Nairobi and worldwide with top-tier Unified Communication solution services. communications.
With an in-depth understanding of integrated systems and years of experience managing business communication systems,
DISCUSS UNIFIED COMMUNICATION SOLUTION
SOME OF THE UNIFIED COMMUNICATION SOLUTION
Compliance Recording -Secure, resilient and compliant call recording and call analytics, supporting Zoom, Teams and many leading UCaaS platforms.
CRM Integration -Integrate your CRM and enjoy an enhanced customer experience with information at your finger tips. Common uses cases include; Click to Dial, CRM Pop and CRM record creation.
Contact Centre-This platform provides omni-channel routing, advanced IVR routing and agent interface to control the customer experience.
PICK WHAT WORKS FOR YOU
CREATING YOUR UNIFID COMMUNICATION SOLUTION MIX
Discover solutions that can factor into your unified communications setup:
BENEFITS OF UNIFIED COMMUNICATIONS
Colleagues can work together from wherever they are on shared files. Team chats also make group collaboration easier with the addition of features such as screen sharing.
Costs can be reduced by physical features such as video conferencing saving money on traveling costs. As well as this, having all processes covered in one place is likely to be cheaper than having different providers for each as it removes any overlap in service.
Performance can be drastically improved by keeping remote staff engaged through consistent and effortless communication. This also means that teams can take and receive external calls from anywhere – moving away from traditional office phones.
UX is an integral part of employee satisfaction and can be the difference between a happy and engaged workforce, and a demotivated one.